Crud. I've been busy, and this thread came close to needing the old Flame Wars Fire Truck
TM.
Sorry, I didn't know that you started a whole new thread, Dr. Oreo. I'm acting as both a user speaking to moderators, and as a moderator speaking to users here.
Ok, points being made:
A) It seems like no progress ever gets made on the site.Yes, There has been much talk about improvements to the site, and in all honesty, I have seen plenty of improvement in that area. For one thing, people complained that the discussion on site improvements was too private, and as a result there has been hardly any talk of it in F23 for almost 6 months now, and everything has instead been brought up here in Site Discussion. Improvement done. That's not all there is to this discussion, though.
There are a few things to keep in mind here. 1) Many improvements to the site include coding new stuff. This means creating new pieces of code,
from scratch, and not only making them do what we want, but also making them not break anything else we already have here.
That can be INCREDIBLY difficult. 2) We also have to make sure that it is something that the majority of the group can agree on, which isn't always the case. In what I have seen, this may be a process issue that can be made better. I have a couple of suggestions to help with that:
i | First off, let's use some of the existing BBCode we have to help with the process. We have this lovely INFO tag I am using here, let's use it to highlight ideas when we suggest them. Easy to see, Easy to find when scanning a thread. Easy to cut and paste when doing other things like my next suggestion... |
i | On all our lovely, "What should we do threads", start them as we have, but a week or two in, take all the suggestions from the thread and then make a poll out of it so that we can all get together and say, "I vote for that to actually be done". Make sure to put a "We need more suggestions" as the last option, and bam. We have a process for that. |
...and, while I'm at it...
3) Life happens. We all have to deal with it, and many of us, especially as we approach adulthood, see our free time dwindle to depressingly small sections, depending on our circumstances. All of the current staff are in that fluctuating time in their lives, and unfortunately, the factors that make them good moderators (their maturity), means that they are also at a time in their life where the demands on their abilities increase dramatically from
ALL directions. I see that as an unsolvable issue, unfortunately. It's just he nature of the beast. You need grown-ups to do this stuff, but grown-ups tend to have little time for play or "extra-curricular" activities. My time gets VERY limited from time to time, for example, but I love this community, and I have helpful skills, and I put in all the time I can. Most others are the same.
B) It doesn't seem like the moderators do much.I absolutely agree with the statement that the moderators ARE doing their job, and you don't see it because it's so quiet around here - AKA they are doing their jobs AMAZINGLY well. They take care of this stuff so you don't have to, because they understand what is going on, and how to take care of it, and all the normal members can come on, and just focus on having fun. Please take it from someone who has been a UR for a long time and witnessed this in action a lot. They are absolutely doing their jobs as best they can, otherwise they step down. Easy as that. Also, as we have gotten better at defining and expressing what we consider good behavior, the general amount of bad behavior has gone down. This is a success too.
Let me also speak from a website administrator perspective:
Spambots are serious business. And furthermore, there may not be a lot of activity right now, but when the site was busy, we attracted a lot of general internet attention, and with that came the spambots, hackers, and other threats appropriate for traffic of that size, and since the Internet is forever, once you open that spigot, it NEVER closes. That level of onslaught has continued to this day, even as the regular traffic has died down. That level of threat requires attention from the moderators, and they have gotten VERY good at that job.
So, yes, we appreciate the compliment that we are doing so good a job, that it seems like we aren't doing anything at all.
C) It's hard for newbies to break in or get comfortable / We seem too close-minded and close-grouped / Nobody listens to my ideasWell, those are all related, but let's take that one part at a time:
1) It's too hard for newbies to break in or get comfortable. Ok. There's something to that. It's something I've been aware of for a while, and have said as much, but haven't quite known what to do about it. I agree that there are limited topics that we discuss here, as no place can really cover everything, and people who want to get involved simply need to join in on the established topics or go to the spots where we suggest additions and make the appropriate comments there. I have had an idea while working on all of this, though:
i | Make a map of the site for newbies in the welcome forum (and have a mod sticky it). Links to all of the relevant sub-forums, with longer descriptions than the main navigation allows. Show them everything we have in one easy glance. Bam! Everyone can find a niche to fit into. |
I also agree that this is a perfect spot for URs to showcase their abilities as guides and ambassadors, in both directions. But we do need more discussion on how exactly to arrange for that to happen. We need to define more processes as to how we can easily and effectively accomplish our goals. Also, the users have to take this up themselves. I also agree that we can make all the structure in the world to welcome and aid the new user, but if they don't put in at least minimal effort to use it, we cannot be blamed for that. All we can do is continue to take suggestions and improve the process as much as we can.
2) We seem too close-minded and close-grouped. Well...... Ultimately, yes, there is a bit of that going on, but it is also COMPLETELY normal for people who have known and associated with each other for a long time (and once you can measure it in years, it's a long time). There's a certain level of inside jokes and other community specific history that will naturally build up in any group, and that will always be a barrier for new entrants. This is actually why I thought the wiki was a great idea. Want to know what we are talking about -> read the story on the wiki that explains it all. That goes for ♥♥♥♥ as much as SM63. It is one of the many ways that the wiki can be a good companion for the site.
Also, ever since mankind invented agriculture, we've been striving to increase the stability in our lives, so please forgive the fact that the instinct to resist change is both widespread and common. On the other hand, more important than that is the fact that our ability to change and adapt to new environments is one of our major successes as a species. So, we can change. We just need to see the benefit, and want to do it.
In other words, people usually need some convincing to take on change.Finally, yes, there is some room for improvement, even though I don't think we are really all that grumpy for the most part. I've made some suggestions here, and we can continue to work on this, though. 3) Nobody listens to my ideas Well, the flip side of this is: Nobody likes to be criticized. Yes, there is some jumping-down-throats going on here, but a lot of it is either coming from people trying to defend the forum they love, or just flinching from a perceived attack. It's basic miscommunication at it's worst, and simply something that will always have to be fought at the individual level. Newbies will always have problems expressing themselves reasonably until they mature a bit, and oldbies will always have to stop themselves and think for a second whenever someone suggests something new or different. We can manage that a bit with our rules for conduct, but there will always be that initial blunder as the newbie violates a rule they haven't heard of before, or an oldbie is shocked out of comfortable normalcy with fresh faces. Also see everything I have said thus far in this post.
So, yes, I think Oreo has done us a great service by stepping up and telling us what she is seeing. It is always good to see what a new user sees, especially for those who care to make the site a nice place for everybody. Every mistake, misjudging, and misunderstanding, is useful in that it shows what is and is not visible to the casual observer, and that is instructive in and of itself. We listen, and we change. It isn't always visible, and it doesn't always work, but we are all human.
As long as we are all committed to improving this place, we can solve any problem we face.
I'm good at crystallizing information and organizing it for effective communication. I hope this helped. Nobody does Wall of Text like me...